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you use this form for any other purpose, your submission may be
subject to auto rejection.
Error messages (not content errors)
Problems with internal links (e.g.
broken internal links, internal links don't match
Accessibility & functionality issues
Problems with system date or time
Locked up / excessively slow pages [However, please do not
report slow pages if there is a notice that such pages are expected to
Suspected / actual abuse of this site (e.g. page defacement)
Site features not functional
Unexpected site behavior
**NOT** use this
form for reporting other matters such as the following. If
you use this form to report any of these items, your submission
may be subject to auto rejection.
Problems with external links [For
technical problems with links in the Catholic Web Links
here. For technical problems with links in the Catholic
News Links Section, click
here. For technical problems with links in a commercial section, contact the advertiser.]
Non-technical problems (instead, try
Problems with your equipment
Problems with other websites
Problems with your post not appearing (click
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Content problems (errors, omissions, code of conduct violations,
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If the technical problem is serious,
involves payment processing, or is otherwise (truly)
urgent, you may submit this feedback form, but you should
also contact us IMMEDIATELY.
page is ONLY for reporting GENUINE TECHNICAL PROBLEMS WITH THIS
SITE, as indicated above, which are (generally) STILL OCCURRING.
Please limit your feedback to important matters and avoid submitting
feedback regarding minor, unimportant issues.
If you see our standard message after hitting the
Enter key or Submit button on add pages / feedback pages, do not
submit a technical report as this is not
an error message.
Please do NOT notify us of technical
problems regarding the search features of this site
unless they are truly not functioning or you receive an unexpected
error message. The fact that search results fail to provide the
information you are looking for is NOT a technical issue. The
fact that an error message may be displayed when search criteria
is inappropriate is
NOT an "unexpected error message".
* Before reporting a problem with the system
date / time, please remember that the 'problem' may simply be
that the system is on a different time zone than you. It
is NOT based on your computer or your location. Remember that the
server may be on any applicable time zone (e.g. Eastern,
Central, Pacific, etc.). Differences
between the server's time zone and your actual time zone are to
be expected and are not considered technical problems.
Please do not report such differences to us. Rather, if
the system date / time is persistently and significantly
off - and not as a result of time zone differences -
consider reporting this matter to us. Note: Do NOT
report that the clock image is off - this image is for decorative
purposes only and does not reflect the actual system date / time.
* Do NOT notify us of problems
if you know that we are working on them or are already aware of
* Please do not report the same
issue / incident more than once.
Use this form to report technical problems with this site only - do
not use this form to report user related problems
(e.g. one's not knowing how to use a browser is not a technical problem,
but rather a user related problem).
* Do not use this page to complain about site
design. Site design problems are generally not technical
problems. Instead, use other feedback options to report complaints about
* Do not unnecessarily report temporary
problems. Instead, try waiting a while.
* Do not submit a technical report if the
problem is with your system. You should avoid reporting
technical problems if your system does not meet applicable
system minimums / recommendations / requirements / etc. Do
not use this site if your system does not meet minimums / requirements.
* If you receive our own message that a
page(s) / section(s) / etc. is unavailable, do not notify us. Simply
try again later.
This form is for feedback regarding technical problems with this site
only. Do NOT use this form to report problems with other sites.
* Please use good common sense / critical
thinking before reporting technical issues. For example,
if the site is malfunctioning because of a widespread power
outage, it may
be wise to wait a while before reporting problems. If the site
is malfunctioning because there are widespread Internet outages,
it may be wise to wait a while before reporting problems. If the
site is running slow because your connection is slow, do not
notify us of problems. In general, if the problem
is not serious, it may be best to wait a while before reporting
a technical problem to us. Excessive user reporting may
further delay our ability to address the problem.
note that we are NOT able to provide individual technical
assistance. For technical support, contact a qualified ISP,
software/hardware vendor, etc. (as applicable).
reviewing all of the above, complete the fields below, and click the
"Submit" button once only to submit your feedback.
for notifying us of a technical issue.
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