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Technical Feedback

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Report Technical Problem

Important Notice: Use of this site is subject to our terms of use. We make no guarantees regarding any item herein. By using this site you agree to all terms. For more terms information, click here.

Experience a Technical Problem With This Site? Follow the Instructions Below...

* First, carefully review all feedback terms & conditions (click here).

* Then, submit the form below according to the instructions provided.

Important:

Before submitting this form, have you considered all of the following?

* Technical Assistance Page (click here)

* Notices Page (click here)

* Site Update Page (click here)

* MCS Calendar (click here)

* MCS Daily Digest (click here)

* FAQs Page (click here)

This form is ONLY for reporting technical problems with this site, such as those indicated below. If you use this form for any other purpose, your submission may be subject to auto rejection.

* Error messages (not content errors) [except expected "Database Results Error" error message (for more information regarding this error message, click here)]

* Problems with internal links (e.g. broken internal links, internal links don't match description)

* Accessibility & functionality issues

* Outages

* Problems with system date or time

* Locked up / excessively slow pages [However, please do not report slow pages if there is a notice that such pages are expected to be slow.]

* Suspected / actual abuse of this site (e.g. page defacement)

* Site features not functional

* Unexpected site behavior

Do NOT use this form for reporting other matters such as the following. If you use this form to report any of these items, your submission may be subject to auto rejection.

* Problems with external links [For technical problems with links in the Catholic Web Links Section, click here. For technical problems with links in the Catholic News Links Section, click here. For technical problems with links in a commercial section, contact the advertiser.]

* Non-technical problems (instead, try here)

* Problems with your equipment

* Problems with other websites

* Problems with your post not appearing (click here)

* Problems with other users (click here)

* Content problems (errors, omissions, code of conduct violations, etc.) [click here]

* Questions [If you have questions about this site, click here]

NOTICE: If the technical problem is serious, involves payment processing, or is otherwise (truly) urgent, you may submit this feedback form, but you should also contact us IMMEDIATELY.

This page is ONLY for reporting GENUINE TECHNICAL PROBLEMS WITH THIS SITE, as indicated above, which are (generally) STILL OCCURRING.

Also:

* Please limit your feedback to important matters and avoid submitting feedback regarding minor, unimportant issues.

* If you see our standard message after hitting the Enter key or Submit button on add pages / feedback pages, do not submit a technical report as this is not an error message.

* Please do NOT notify us of technical problems regarding the search features of this site unless they are truly not functioning or you receive an unexpected error message. The fact that search results fail to provide the information you are looking for is NOT a technical issue. The fact that an error message may be displayed when search criteria is inappropriate is NOT an "unexpected error message".

* Before reporting a problem with the system date / time, please remember that the 'problem' may simply be that the system is on a different time zone than you. It is NOT based on your computer or your location. Remember that the server may be on any applicable time zone (e.g. Eastern, Central, Pacific, etc.). Differences between the server's time zone and your actual time zone are to be expected and are not considered technical problems. Please do not report such differences to us. Rather, if the system date / time is persistently and significantly off - and not as a result of time zone differences - consider reporting this matter to us. Note: Do NOT report that the clock image is off - this image is for decorative purposes only and does not reflect the actual system date / time.

* Do NOT notify us of problems if you know that we are working on them or are already aware of them.

* Do not report the same issue / incident more than once!

* Use this form to report technical problems with this site only - do not use this form to report user related problems (e.g. one's not knowing how to use a browser is not a technical problem, but rather a user related problem).

* Do not use this page to complain about site design. Site design problems are generally not technical problems. Instead, use other feedback options to report complaints about site design.

* Do not unnecessarily report temporary problems. Instead, try waiting a while.

* Do not submit a technical report if the problem is with your system. You should avoid reporting technical problems if your system does not meet applicable system minimums / recommendations / requirements / etc. Do not use this site if your system does not meet minimums / requirements.

* If you receive our own message that a page(s) / section(s) / etc. is unavailable, do not notify us. Simply try again later.

* This form is for feedback regarding technical problems with this site only. Do NOT use this form to report problems with other sites!

* Please use good common sense / critical thinking before reporting technical issues. For example, if the site is malfunctioning because of a widespread power outage, it may be wise to wait a while before reporting problems. If the site is malfunctioning because there are widespread Internet outages, it may be wise to wait a while before reporting problems. If the site is running slow because your connection is slow, do not notify us of problems. In general, if the problem is not serious, it may be best to wait a while before reporting a technical problem to us. Excessive user reporting may further delay our ability to address the problem.

Finally, note that we are NOT able to provide individual technical assistance. For technical support, contact a qualified ISP, software/hardware vendor, etc. (as applicable).

After reviewing all of the above, complete the fields below, and click the "Submit" button once only to submit your feedback.

Please Summarize Your Report in Ten (10) Words or Less:*
Please describe the difficulty you encountered:* Please be as specific / detailed as possible. Note: Maximum 500 Characters
Where in our site did you encounter this difficulty? Important: Please include complete URL here (e.g. http://www.mycatholic...)*	Tip: Use your browser's copy / paste feature
If applicable, please indicate error message:	Tip: If possible, use the copy / paste feature. Notice: Do not submit any images.
Have you experienced a similar problem with this site previously?*
If You Think You Know (or Might Know) What Caused the Problem, Please Let Us Know: Note: Maximum 500 Characters
Browser Used (if known):	Examples: Explorer, Navigator, etc.
Browser Version (if known): Note; This information may be especially helpful to us.	Tip: See "Help", "About..." at the top of your screen
Your Connection Speed / Type (if known):	Examples: 56k Modem, 364k DSL, Cable, etc.
Please provide the *system date / time* in the field at right:* To obtain this information, click here (then use your browser's copy/paste feature)	Example: "Current Date & Time (Server Time): 7/17/2007 - 4:28:13 PM" Notice: This field is for the SYSTEM DATE / TIME (which may differ from your calendar / watch). If you cannot obtain the system date/time, indicate that fact above. Do NOT simply type in today's date and time above!
What is Today's Actual Date?*	Format: 1/1/01 or 01/01/01
What is the Actual Time at This Moment (Your Time Zone)?*	Note: Please also indicate a.m./p.m.
What is Your Time Zone (e.g. Pacific, Central, etc.)?*
Is This Your First Visit to This Site?*
How Long Have You Been Visiting This Site?*
How Often Do You Visit This Site?*
How Did You First Hear About This Site?*
Your Name:*
Your E-Mail Address:*
Your Catholic Affiliation (if any):* Click here for assistance
Your Location (City, State): (This field is optional - you may put "N/A")
Certification Statement:*	Do you certify that you have read, understood and that you agree to all our feedback terms & conditions? If so, select "YES". If not, do not submit this feedback.
Submission Validation* By your submission, you give us permission to freely use your technical problem report (also called "feedback", "submission", "post", etc.) on our web sites, promotional materials, newsletters (subscription and non-subscription), advertisements, and for all other uses and on all mediums that we may choose. You understand and agree that you will not be compensated for your submission. All submissions may be subject to review and editing by us. Once submitted, you may not make corrections or deletions. Click here for additional terms of use Please note: The above is a 'standard' disclaimer for feedback forms on this site. Although a possibility, it is clearly unlikely that we would incorporate specific information regarding technical reports with advertisements or other promotional materials. Note: The above is for submission validation purposes only. By using this site, you indicate agreement to all terms.

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Thank you for notifying us of a technical issue.

We make no guarantees regarding any item herein. By using this site you indicate agreement to all terms. For terms information, see "Important Notice" above and click here.

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