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Technical Assistance

Important Notice: The following is not comprehensive. Not all items may be appropriate for every user / situation / system / etc. Sorry, but we are unable to provide individual technical support. We provide no guarantees regarding any item herein. We are not responsible for any consequences related to the use of any item herein. Use at your own risk. By using this site you indicate agreement to all our terms. For more terms information, click here.


For Current Information Regarding Technical Matters, Be Sure To Try The Following Links:

Notices | Site Update Page | Calendar | Daily Digest


To Report a Technical Problem, Click Here 

To Check / Fix Your Screen Display, Click Here

For Assistance With Online Forms, Click Here


Click link below or scroll down to view all:

Advertiser Issues / Commercial Issues

Back Button on Browser is Grayed Out

Bookmarking / Adding to Favorites

Display Problems

E-Mail Matters

Error Messages

General Help

Graphics Do Not Display

Link Doesn't Work / Link Takes to Wrong Page

Linking to Us

Lost Your Place?

Missing Menu Bars at Left (or Right) 

New Windows Are Too Small / Large

"No Records Returned" Message

Posting Matters

Printing

Problem With Searches

Questions

Screen Freezes

Setting This Site as Your Default Home Page

Site is Malfunctioning 

System Date / Time is Off

System Requirements / Recommendations

Takes Too Long

Text Too Large

Text Too Small

Unable to Submit Posts (all users)

Updated Content Not Displayed

Also Try...

Technical Matter

Consider...

Advertiser Issues / Commercial Issues

Click here for Commercial Sections Q & A

Back Button on Browser is Grayed Out

The current page may be in a new window. If so, you may try closing the current window to return to the prior page.

Bookmarking / Adding to Favorites

Click here for more information

Display Problems

Click here for display assistance

Also...

* Be certain your system meets the system requirements / recommendations

* Reload the page

* Check your browser settings (e.g. text size, color scheme, etc.)

* Try again later

* Try in another browser (or try different browser version)

E-Mail Matters

Try here for assistance

Error Messages

Click here to report unexpected error messages

General Help

Click here for Help

Click here for Reception Desk

Click here for FAQs

Graphics Do Not Display

* Check your browser settings

* Click the Refresh button on your browser

* Wait a while (if not finished downloading)

* Right click image and select "show image" (or "show picture")

Link Doesn't Work / Link Takes to Wrong Page

* For internal links, click here

* For advertiser links, contact the advertiser

* For Catholic Web Links Section links, follow the instructions provided in that section

* For Catholic News Links Section links, follow the instructions provided in that section

* For other third party links (i.e. referral / incentive program links, third party tools links), click here

Linking to Us

Try here for assistance

Lost Your Place?

* Try Help (click here)

* Try back arrow

* Go to another window

Missing Menu Bars at Left (or Right)

* Try scrolling up to top of screen (or using "top" links)

* Try reloading the page

* Some pages do not have menu bars at left or right

Note: With our site redesign, the menu bars may now appear at right. If so, adjust applicable instructions from left to right.

New Windows Are Too Small / Large

Throughout this site, various links may open in a new window. If you find that these windows open too small (or large) and force you to regularly re-size them...

* Consider the following instructions:

   1. Close all but one open window

   2.  Press Ctrl + N for new window

   3. Close previous window

   4. Re-size new window to desired size

   5. Close new window

* Or, consider consulting browser help or search online for resize instructions

"No Records Returned" Message

Click here for more information

Posting Matters

For submission guidelines / tips, click here  

For submission guidelines for sections, click here

For a list of sections that accept posts, click here

For information on where to post, click here

For more assistance determining where to post, click here

For assistance in determining whether to include your e-mail address with your post, click here

For information on maximums, click here

For timetable information, click here

For auto-rejection information, click here

For existing posts, try here

For questions regarding posting, try here

For problems with posts, try here

Printing

* For best results, try setting printer margins to .25" (all directions)

* Try printing in landscape mode

* For other printing issues, consult your printer's manual

Problem With Searches

Click here for search tips

Questions

Click here

Screen Freezes

* Click the Refresh button on your browser

* Wait a while (if applicable)

* Check your browser settings

* Reboot your computer

* Try again later

Setting This Site As Your Default Home Page

Click here for more information

Site is Malfunctioning 

* Review 'Notices' page (click here)

* Review Site Update page (click here)

* Review MCS Calendar (click here)

* Review MCS Daily Digest (click here)

* Try again later

* If problem persists (or is serious), report it to us (click here)

System Date / Time is Off

Note: To check the system date / time, click here

Important: The system date / time is based on the server date / time and is NOT based on your computer or your location. The server time may be on any applicable time zone (e.g. Eastern, Central, Pacific, etc.). Differences between the server's time zone and your actual time zone are not considered technical problems. Please do not report such differences to us. Rather, if the system date / time is persistently & significantly off - and not as a result of time zone differences - consider reporting this matter to us. Click here to report problems with the system date / time.

System Requirements / Recommendations

Note: Items herein may not be comprehensive and are subject to change without notice.

* Requires appropriate Internet-connected computer/device (including appropriate pointing device - e.g. mouse)

* Requires browser capable of properly displaying tables

* Requires browser capable of displaying iframes (where applicable)

* May require browser capable of properly rendering HTML 4.01 Transitional

* Best when viewed with images displayed

* Best when viewed with traditional / classic color settings and specified fonts / styles / etc. Note: Border colors should be a dark/light gray combination and should not be a yellowish color.

* May be best when displayed at Medium text size

* Sounds / animation items may require applicable software / hardware

* Various files may require applicable software / hardware (e.g. Adobe Acrobat reader for .pdf files)

* Printing requires applicable functioning printer and associated software / hardware [and may require printer capable of .25" margins (all directions)] 

* Best when viewed with hyperlinks underlined

* Best with 56.6k or better connection speed

* May require standard Windows fonts

* For various features to function properly, it may be necessary to allow cookies, pop-ups, javascript, etc. 

Note: With our site redesign, we have tried to compensate for narrow to wide displays within a certain range. Please note that very narrow or very wide displays may not be recommended (and may affect layout, placement, etc. - e.g. 'scroll up' may no longer be 'up').

Reminder: In addition to the above system requirements, basic computer / internet / etc. skills are required.

Takes Too Long

* Try again later

* Reconnect

* Get a faster connection

Text Too Large

Click here for display assistance

Text Too Small

 

You may be able to increase the text size via your browser. However, the overall display may not be optimal. Or, you may try a magnifier utility [e.g. Windows XP's Magnifier (try Accessories / Accessibility / Magnifier)]. If applicable, you may copy/paste the text into another program where you will be able to more easily read it.

Also: Click here for display assistance

Unable to Submit Posts (all users)

* Review 'Notices' page (click here)

* Review Site Update page (click here)

* Review MCS Calendar (click here)

* Review MCS Daily Digest (click here)

* Try again later

* Follow instructions we have provided (if any)

* If problem persists, report it to us (click here)

Updated Content Not Displayed

* Try your browser's refresh button.

* Check the system date (click here) Note: If system date / time is off, see question above.

Also Try...

Help

Reception Desk

FAQs

Terms of Use

Feedback

Questions

Report Technical Problem


We make no guarantees regarding any item herein. By using this site you indicate agreement to all terms. For terms information, see "Important Notice" above and click here.

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