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Sponsored Sections: Q & A (Page 5)

Return to Commercial Sections

Holy Family at Work

Commercial Sections: Q & A (Pg. 5)

Important Notice: The Commercial Sections Q & A pages, the Commercial Sections tips page, the info page, the ad content submission pages, various linked pages, etc. are all incorporated as part of the terms of use of this site. Please read carefully. Reminder: By using this site you indicate agreement to all our terms. Note: Some Q & A items may be dependent upon other Q & A items that precede / follow.


Question Summary | Commercial Section Tips1 | 2 | 3 | 4 | 6 | 7


Scroll down to view questions & answers:

Continued From Previous Page

Q. What are the conditions / requirements for ad renewal requests?

A. When available, ad renewal requests may be limited in quantity. They may be limited to certain time periods (e.g. never after the completion of the present target cycle). They are limited to eligible ads which currently appear on the site. Some ads may not be renewable (e.g. free ad offer ads). Renewal requests may also have various other conditions / requirements. For more information, click here.

Top | Question Summary

Q. Do you notify me that my ad is eligible for renewal?

A. Whether or not your ad is eligible for renewal, we may (but are not required to) notify you of the upcoming end of your target cycle. If you receive such a notice, please read it carefully as it may tell you whether or not your ad is eligible for possible renewal.

Top | Question Summary

Q. If I am notified that my ad may be renewed, does this guarantee that my ad will be renewed if I pay the processing fee?

A. No. We do not guarantee that any ad will appear on this site, even renewed ads. Even though a non-refundable ad renewal request processing fee may be paid, this is not a guarantee that your ad will continue to appear on the site. Even if we invite you to request the renewal of your ad, we do not guarantee that your renewed ad will ever appear on the site.

Top | Question Summary

Q. How many renewals are allowed?

A. The number of authorized renewal requests depends of the type of ad. For more information on the maximum number of authorized renewal requests, click here.

Top | Question Summary

Q. How many renewal requests should be purchased together?

A. Do not purchase more than one at a time. Remember that separate identifying information must be provided for each and every renewal request so that we may identify the ad you wish to renew. If you combine requests, you will only be able to enter one set of identifying information. If you do not follow these instructions and you purchase multiple renewal requests together, we may choose to (but are not required to) - at our sole option - process your renewal request for one ad for multiple cycles (or we may process but not schedule your renewed ad). In any event, we cannot refund processing fees or apply them to other ads. Be careful to carefully follow our guidelines when requesting ad renewals.

Top | Question Summary

Q. Is there a processing fee for ad renewals too?

A. Yes. Where (or if) ad renewal requests are allowed, they may be eligible for a reduced processing fee (according to the indicated conditions). Note: click here for more information.

Top | Question Summary

Q. If I pay a processing fee to renew my ad, am I guaranteed that my 'renewed ad' will appear on the site?

A. Unfortunately, no. As indicated above, processing fees are somewhat like non-refundable application fees - they do not guarantee that what one applies for will be granted, but only that it will be given some consideration. Also note that renewal requests that don't meet our requirements (e.g. renewal requests for ads that are past the end of their target cycle, renewal requests for free ads or otherwise non-eligible ads, etc.) may be processed, even though an ad is unscheduled. Therefore, you should be certain that your ad qualifies for renewal before you pay the non-refundable renewal request ad processing fee. We do not want to take your renewal fee if your ad will not appear, so please do not put us in that position. [Note that even if an ad is ineligible for renewal, your submission of an ad renewal request may force us to process your ad, even though it will end up as unscheduled (therefore we may have to take your payment even though your ad will not appear on the site).]

Top | Question Summary

Q. If I request renewal of my ad, will the renewed ad appear the same as it appears now?

A. If your renewed ad appears on the site, there is no guarantee that it will appear the same as it appears now. We may make any changes whatsoever to renewed ads.

Top | Question Summary

Q. May I make any changes to my ad with my renewal request?

A. No. You may not request any changes whatsoever to your ad with your renewal request. If you want to make changes to your ad, consider placing a new ad.

Top | Question Summary

Q. Must I supply the correct information for renewal requests?

A. Yes. If you do not supply correct information, we may process but not schedule your renewal request. If so, you may be charged for processing even though your renewed ad does not appear on this site.

Top | Question Summary

Q. Where can I get all the requested data for an ad renewal?

A. We cannot provide you with the required data concerning ad renewals. You alone are responsible for retaining this information.

Top | Question Summary

Q. What if I want to request an ad renewal, but I don't have all requested data?

A. Do not request an ad renewal if you don't have all required data. Instead, you may consider requesting a new ad.

Top | Question Summary

Q. What if I requested that my ad be renewed, but I didn't have/provide all the requested data?

A. If you requested a renewal but didn't provide all required data, we may process but unschedule your renewal request. If so, you may be charged for processing even though your renewed ad does not appear on this site.

Top | Question Summary

Q. What if I requested that my ad be renewed, but I provided incorrect data?

A. If you requested a renewal but provided incorrect data, we may process but unschedule your renewal request. If so, you may be charged for processing even though your renewed ad does not appear on this site.

Top | Question Summary

Q. When may ads be renewed?

A. You may request renewals for eligible ads no later than 7 days before the completion of their target cycle. Do not request renewals for ads that are at or past the end of their target cycle. Do not request renewals for ads which currently do not appear on the site. Do not request renewals for ads that are not eligible for renewal (including ineligible free ads). Reminder: You should be certain that your ad qualifies for renewal before you pay the non-refundable renewal request ad processing fee. As indicated above, even if an ad is ineligible for renewal, your submission of a renewal request may force us to process your ad, even though it will end up as unscheduled (therefore we may have to take your payment even though your ad will not appear on the site).

Top | Question Summary

Q. Can repeated ads be renewed?

A. If eligible for renewal, repeated ads may be renewed. Note that each repeated ad must be renewed separately.

Top | Question Summary

Q. May I submit content for an ad renewal?

A. No. You may not request any changes whatsoever to your ad with your renewal request (including submitting new content). If you want to make changes to your ad, consider placing a new ad.

Top | Question Summary

Q. Can I renew for more than one period at a time?

A. Do not submit more than one renewal at a time. If you do so, we may process, but unschedule your request (therefore you may pay the processing fee even though your renewed ad does not appear on the site). At our sole option, and without recourse, we may consent to extent the target cycle - but you should not count on this.

Top | Question Summary

Q. May I renew an ad that is displayed, but is past its target cycle?

A. No. Remember that you may request renewals for eligible ads no later than 7 days before the completion of their target cycle. Do not request renewals for ads that are at or past the end of their target cycle, regardless of whether they still appear on the site. Do not request renewals for ads that are not eligible for renewal (including ineligible free ads). Reminder: You should be certain that your ad qualifies for renewal before you pay the non-refundable renewal request ad processing fee. As indicated above, even if an ad is ineligible for renewal, your submission of a renewal request may force us to process your request, even though it will end up as unscheduled (therefore we may have to take your payment even though your renewed ad will not appear on the site).

Top | Question Summary

Q. What if my ad is not renewable, but I pay for a renewal?

A. Sorry, but if you pay a renewal processing fee even though your ad is not renewable, we cannot refund your payment. Instead, we may process but not schedule your ad. If so, you may be charged for processing even though your renewed ad does not appear on this site. Please do not request an ad renewal if your ad is not eligible for a renewal! Remember that by paying a renewal processing fee, you agree to our terms.

Top | Question Summary

Q. What if I am at/past the allowed number of maximum renewals and I pay for another renewal?

A. Sorry, but if you pay a renewal processing fee even though your ad is not renewable (including ads which are at / past the maximum allowed number of renewals), we cannot refund your payment. Instead, we may process but not schedule your ad. If so, you may be charged for processing even though your renewed ad does not appear on this site. Please do not request an ad renewal if your ad is not eligible for a renewal! Remember that by paying a renewal processing fee, you agree to our terms.

Top | Question Summary

Q. If I renew my ad, what is the correct order number to use for future renewals, deletion requests, etc.?

A. If you request the renewal of your ad, you should continue to use the original order number for future renewals, deletion requests, etc. Note that for some items, we may also require previous renewal information, so be sure to retain this information as well.

Top | Question Summary

Q. What if I submit a renewal request (or deletion request) using a previous renewal number instead of the original order number?

A. If you requested a renewal but provided incorrect information (e.g. you provided a previous renewal number instead of the original order number), we may process but unschedule your renewal request. If so, you may be charged for processing even though your renewed ad does not appear on this site. If you submit a deletion request and provide incorrect information, your request may be subject to auto rejection. Furthermore, those who submit improper deletion requests may be banned from future advertising on this site.

Top | Question Summary

Q. How can I renew my ad?

A. To request renewal of your 'Sales & Specials' Ad, click here. To request renewal of your MCS Directory Listing, click here. To request renewal of your Classified Ad, click here.

Top | Question Summary

Q. Can I make a change to my ad?

A. Sorry, we cannot honor requests to make changes to any ads. If you wish to change your ad / offer, you may do so by notifying interested parties that your offer has been changed (unless prohibited by law). Or, if we specifically indicate that your ad type permits deletions, you make request the deletion of your ad. If so, you may consider placing a new ad which incorporates your changes. Note that if you frequently change offers before your indicated 'end date', you may be banned from future advertising on this site.

Top | Question Summary

Q. I just submitted ad content, but need to change it - is that possible?

A. Sorry, no. You should be careful that the content you submit is correct/complete/etc. prior to submission since it cannot be changed once it has been submitted. As applicable, you may request that your ad be deleted (when available). If desired, you may request another ad with the revised content (as applicable).

Top | Question Summary

Q. I just submitted ad content, but want to delete it - is that possible?

A. Sorry, no. You should be careful that the content you submit is correct/complete/etc. prior to submission since it cannot be changed once it has been submitted. As applicable, you may request that your ad be deleted (when available). Note that deletion requests may be limited to certain ads and require that the ad actually appear on the site prior to submitting a request for deletion.

Top | Question Summary

Q. I requested my ad be placed in the wrong classified ads category / sub-category - can I change it?

A. You should be careful that your ad content submission is correct/complete/etc. prior to submission since it cannot be changed once it has been submitted. As applicable, you may request that your ad be deleted (when available). If desired, you may request another ad using the correct category / sub-category (as applicable).

Top | Question Summary

Q. Can my ad ever change once it appears on the site?

A. Not by you, however we may change it for any reason at our sole option, without recourse.

Top | Question Summary

Q. Why can't you change my ad which appears on the site at my request?

A. We can't change ads appearing on the site upon requests from advertisers for a number of reasons (e.g. because our system is not set up to efficiently change ads, because the processing was already complete, because we would spend all our time updating ads, etc.). Instead, you may be able to request that the ad be deleted (for those ads which permit deletions).

Top | Question Summary

Q. Might you change the category of my ad?

A. We may change the category of your ad at any time without notice and without recourse.

Top | Question Summary

Q. Can users request changes to ads?

A. No. Users may not request changes to others' ads. Note: If there is a code of conduct violation regarding the actual content of an ad appearing on our site, you may report it to us. Click here for more information.

Top | Question Summary

Q. What if I want to revoke my ad / offer?

A. If you choose to change or cancel your offer, you may do so by notifying interested parties that your offer has been revoked or changed (unless prohibited by law). Do not notify us of your decision to revoke an ad / offer (unless we specifically indicate that your ad type permits deletions). Note that we cannot honor requests to make changes to any ads which appear on the site. Also note that if you frequently revoke or change offers before your indicated 'end date', you may be banned from future advertising on this site.

Top | Question Summary

Q. How can I replace my old ad with a new ad?

A. An ad cannot be "replaced" per se. However, you may request that the previous ad be deleted (if allowed) and you may request a new ad be placed. To request deletion of a previous ad, click here. To request a new ad, click here.

Top | Question Summary

Q. I changed my mind and no longer wish to sell my item. What should I do?

A. If you choose to change or cancel your offer, you may do so by notifying interested parties that your offer has been revoked or changed (unless prohibited by law). Do not notify us of your decision to revoke an ad / offer (unless we specifically indicate that your ad type permits deletions). Note that we cannot honor requests to make changes to any ads which appear on the site. Also note that if you frequently revoke or change offers before your indicated 'end date', you may be banned from future advertising on this site.

Top | Question Summary

Q. I changed my mind and no longer wish to receive a 'Wanted' item. What should I do?

A. If you choose to change or cancel your request, you may do so by notifying interested parties that your request has been revoked or changed (unless prohibited by law). Do not notify us of your decision to revoke an ad / request (unless we specifically indicate that your ad type permits deletions). Note that we cannot honor requests to make changes to any ads which appear on the site. Also note that if you frequently revoke or change requests before your indicated 'end date', you may be banned from future advertising on this site.

Top | Question Summary

Q. What are the requirements / procedures / terms regarding ad deletion requests?

A. Click here for more information regarding the requirements / procedures / terms regarding ad deletion requests.

Top | Question Summary

Q. How often may I request that my ad be deleted?

A. When allowed, do not request ad deletion more than once per 90 day period, per qualified ad.

Top | Question Summary

Q. What does "deleted" mean?

A. The term "deleted" with regard to ads in the commercial sections of this site is a shorthand term referring to certain step(s) which may be taken - e.g. steps designed to prevent an ad from being displayed on the site. It does not necessary mean that an ad is deleted from the system or that it will never appear on the site.

Top | Question Summary

Q. Can I request deletion of my ad right away - even before it appears on the site?

A. No. To request deletion of an ad, you must wait for it to actually appear on the site. Note that we may require information from your displayed ad to process an ad deletion request.

Top | Question Summary 

Q. I requested deletion of my ad, but I have since changed my mind - can I revoke my deletion request?

A. Sorry, no. Deletion requests may not be revoked. If desired, you may request a new ad (as applicable).

Top | Question Summary

Q. Can I request deletion of an ad that doesn't presently appear on the site?

A. No. To request deletion of an ad, it must actually appear on the site. Note that we may require information from your displayed ad to process an ad deletion request.

Top | Question Summary

Q. Is my ad removed only upon my request?

A. No. Ads may be removed for any reason (including reasons which have nothing to do with advertiser requests).

Top | Question Summary

Q. I have requested that my ad be deleted, but it still appears on the site. What should I do?

A. If you have requested that your ad be deleted, yet it still appears on the site, consider that (1) it may take a long time for deletion requests to be processed, and (2) that deletion requests which are not properly completed may be subject to automatic rejection, and that (3) only certain ads may be eligible for deletion. Furthermore, note that we do not guarantee that deletion requests will be honored or that deleted ads will be permanently deleted. If you have changed or canceled your offer / request yet it still appears on the site, you may simply notify interested parties that your offer has been revoked or changed (unless prohibited by law). If allowed, you may submit another ad deletion request according to the instructions provided. Click here for more information

Top | Question Summary

Q. I have repeatedly requested that my ad be deleted. Why does it still appear?

A. You should not "repeatedly request" that your ad be deleted. Requests for deletion of ads must conform to all our guidelines / policies / terms / etc. Those which do not conform to our guidelines / policies / terms / etc. may be subject to auto rejection. Further, those who submit inappropriate deletion requests (including excessive deletion requests) may be banned from future advertising on this site.

Top | Question Summary

Q. What is the maximum number of ad deletion requests that may be allowed?

A. When allowed, do not request ad deletion more than once per 90 day period, per qualified ad.

Top | Question Summary

Q. Do you ever charge for ad deletion requests?

A. We reserve the right to charge for ad deletion requests. This especially may occur if excessive ad deletion requests have been submitted.

Top | Question Summary

Q. Can you reject my ad deletion request for any reason whatsoever?

A. Yes. We may reject any ad deletion request(s) for any reason whatsoever.

Top | Question Summary

Q. What if I request deletion of my ad but don't provide correct / complete information?

A. If you request deletion of your ad but don't provide correct / complete information, your request may be subject to auto rejection. [At our sole option (and with no recourse), however, we may proceed with some deletion requests that do not contain all indicated elements.] Do not request deletion of an ad without providing correct / complete information! Those who do so may be banned from future advertising on this site.

Top | Question Summary

Q. Can someone else request deletion of or changes to my ad?

A. We do not allow changes to ads. Regarding deletion of ads (when allowed), certain information may be required which should not be readily available to others (e.g. order number and/or other information from your original ad request) in order to request ad deletion. Also, we may require a response from you which contains a pre-assigned number in order to complete an ad deletion request (click here for more information). Therefore, you should be careful that others do not acquire this information. If they do acquire this information/pose as you, we may delete your ad. Should your ad be deleted without your permission, we are not responsible, nor can we "reinstate" your ad. We are not responsible for any problems which may occur (including problems with e-mail, fraudulent use of this site, etc.). Remember that by requesting an ad, you agree to all our terms.

Top | Question Summary

Q. What if my ad appears beyond the indicated target cycle and I want to make a change to it or otherwise make it current?

A. As indicated, you may not request any changes to your ads - and this is true even if they appear on the site beyond the completion of the target cycle. As applicable, you may request that your ad be deleted (when available). If desired, you may request another ad with the current content (as applicable).

Top | Question Summary

Q. What if my ad appears beyond the indicated target cycle and I want it to be deleted?

A. As applicable, you may request that your ad be deleted (when available). Of course, if your ad / ad type is ineligible for a deletion request, you cannot request its deletion. Remember that by requesting an ad you agree to all our terms.

Top | Question Summary

Q. When might you make changes to commercial section(s)?

A. We may make changes to commercial section(s) at any time without prior notice.

Top | Question Summary 

Q. Might changes to commercial section(s) affect the terms of use?

A. Yes, changes to commercial section(s) may affect the terms of use.

Top | Question Summary

Q. How might changes you make to ad requests affect my ad?

A. Changes made to ad requests on our end may significantly affect your ad. For example we may: add/change/delete wording, change spelling, abbreviate words, spell out words, omit information, delete web addresses or contact information, change categorization, add/change/delete end date information, add/change/delete other information, modify "ad enhancements", etc. without recourse. Remember that by submitting your ad request you agree to all our terms.

Top | Question Summary

Q. If you make changes to commercial sections, how might this affect my ad?

A. If we make changes to commercial sections, we may change your ad accordingly or it may remain as it was, at our sole option. Note that changes may include a change in ordering, appearance, the addition / change / deletion of a category / features / wording / etc.

Top | Question Summary

Q. When might you make changes that affect my ad?

A. We may make changes that affect your ad at any time, at our sole discretion, without prior notice.

Top | Question Summary

Q. Will you notify me if you change / delete my ad? Should I contact you?

A. We are not required to notify you if we change / delete your ad. Although we may notify you if we make certain changes or delete your ad, you should not expect such notification. Further, do not contact us regarding any changes / deletions. Any such correspondence may be subject to auto rejection.

Top | Question Summary

Q. You changed my product type - what should I do?

A. As indicated, we reserve the right make any changes whatsoever to ads at our sole discretion, with no recourse. Note that by submitting an ad request you agree to all our terms. If you do not like changes made to your ad, your sole recourse may be to request deletion of your ad (if your ad type permits deletions).

Top | Question Summary

Q. You changed my Catholic affiliation - what should I do?

A. As indicated, we reserve the right make any changes whatsoever to ads at our sole discretion, with no recourse. Note that by submitting an ad request you agree to all our terms. If you do not like changes made to your ad, your sole recourse may be to request deletion of your ad (if your ad type permits deletions).

Top | Question Summary

Q. You changed my headline (or second headline) - what should I do?

A. As indicated, we reserve the right make any changes whatsoever to ads at our sole discretion, with no recourse. Note that by submitting an ad request you agree to all our terms. If you do not like changes made to your ad, your sole recourse may be to request deletion of your ad (if your ad type permits deletions).

Top | Question Summary

Q. You changed my offer type - what should I do?

A. As indicated, we reserve the right make any changes whatsoever to ads at our sole discretion, with no recourse. Note that by submitting an ad request you agree to all our terms. If you do not like changes made to your ad, your sole recourse may be to request deletion of your ad (if your ad type permits deletions).

Top | Question Summary

Q. You changed / deleted other information in my ad - what should I do?

A. As indicated, we reserve the right make any changes whatsoever to ads at our sole discretion, with no recourse. Note that by submitting an ad request you agree to all our terms. If you do not like changes made to your ad, your sole recourse may be to request deletion of your ad (if your ad type permits deletions).

Top | Question Summary

Q. Why did you abbreviate certain words or otherwise change my ad request?

A. We may make changes to ad requests for any reason of our choosing (including to make ads conform to our policies, to make ads clearer, to correct items deemed to be errors, etc.). Of course, we prefer not to make changes since it takes up more of our time, but we reserve the right to do so. Note that some changes made to ads may prevent them from being unscheduled. Note that by submitting an ad request you agree that we may make any changes whatsoever to ads at our sole option, without any recourse.

Top | Question Summary

Q. What if I am not happy with (or object to) content you supply / changes you make to my ad / etc.?

A. As indicated, we reserve the right to make any changes whatsoever to ads at our sole discretion. Note that by submitting an ad request you agree that we may make any changes whatsoever to ads at our sole option, without any recourse. Should you be unhappy about changes we made, your sole remedy is to request that your ad(s) be deleted (where allowed).

Top | Question Summary

Q. Can I get a refund for my ad?

A. There are no refunds for ads. Ad processing fees are non-refundable, regardless of whether a requested ad appears on the site, how long it appears, what content is displayed, etc. Remember that we cannot "unprocess" an ad, therefore you are not entitled to a refund of processing fees.

Top | Question Summary

Q. Why don't you provide refunds?

A. Our policy is not to provide refunds for processing fees. Remember that processing fees are somewhat like non-refundable application fees - they do not guarantee that what one applies for will be granted, but only that it will be given some consideration. We warn users that we do not provide refunds for processing fees, even if ads do not appear on our site. Further, remember that ad requests / ad content submissions / etc. - even if they do not appear on the site (or do not have the disposition the submitter had desired) - still use our time / resources / etc. Payment processing itself may involve special costs. Inappropriate ad requests may take up as much (or even more) of our resources than appropriate ad requests. The fact that a processing fee is non-refundable even if an ad does not appear on our site may also help conserve our resources (and thereby keep our prices lower) by preventing some inappropriate submissions and compensating us for those that are submitted. Furthermore, the processing of refunds would cost us additional time / resources / etc. And finally, given the low prices of our ads, refund processing fees that we may charge may be higher than the refund amount itself

Top | Question Summary

Q. What if I request a refund right after I submit my ad request (and before you have time to fully process it)?

A. Even if you a request a refund immediately after submitting your ad request, you would still not be entitled to a refund. By your submission of an ad request, you have already placed your request in the system for consideration. Remember that your use of the system itself may incur various costs on our end (e.g. payment processing fees, computer time, bandwidth, etc.) and may require that a certain amount of our time be spent - regardless of the disposition of your ad request. Please do not contact us regarding refunds. Any such correspondence may be subject to auto rejection. Note: Do not request an ad if you are not certain you wish it to appear on our site!

Top | Question Summary

Q. My ad appeared late - may I get a refund?

A. Unfortunately, no. There is no guarantee of processing time and no guarantee that ads will appear on the site. We do advise that long processing delays in commercial sections are not unexpected. Therefore, please submit your ad requests early.

Top | Question Summary

Q. My ad was changed - may I get a refund?

A. No. Remember that we reserve the right to make any changes whatsoever to ads, with no recourse.

Top | Question Summary

Q. If you changed the category of my ad or made other changes to it, may I receive a refund?

A. No. As indicated, we reserve the right to change categories or make any other changes whatsoever to ads at our sole discretion, with no recourse.

Top | Question Summary

Q. May ad didn't appear for the whole target cycle. May I get a refund or partial refund?

A. No. As indicated previously, ad request processing fees cover only processing an ad for possible inclusion on the site. The payment of processing fees does not guarantee that any ad will appear on the site, or for how long it will appear. Note that target cycles are general guidelines and that no ad which appears is guaranteed to appear for the entire target cycle period.

Top | Question Summary

Q. My ad didn't appear on the site at all. May I get a refund?

A. No. As indicated, we do not guarantee that any ad will appear on this site. Even though a non-refundable processing fee may be paid, this is not a guarantee that any ad will ever appear on the site. Even if an ad is scheduled to appear, there is no guarantee that it will ever appear.

Top | Question Summary

Q. I paid for my ad but could have gotten it free. May I have a refund?

A. Sorry, no. Ad requests for free ads must be processed appropriately, according to our terms, and using the specified procedures. If you paid a processing fee for an ad you could have requested at no charge, you are not eligible for a refund. Remember that by requesting an ad, you agree to all our terms.

Top | Question Summary

Q. What if I paid for the wrong type of ad - may I get a refund?

A. Sorry, but if you pay a processing fee for the wrong type of ad, we cannot refund your payment. Even if you pay the processing fee for a more expensive ad than you wanted, we cannot refund your payment (and we cannot offer you the other, less expensive, ad). Instead, as applicable, you may chose to submit content for the ad you actually requested.

Top | Question Summary

Q. I paid extra for processing a red headline or other "ad enhancement", but it didn't appear. May I get a refund or partial refund?

A. Unfortunately, no. There is no guarantee that your ad will appear on the site and no guarantee regarding any "ad enhancements" being included with any ad (displayed or otherwise). Note that even if your requested ad enhancement did not appear on a displayed ad, the processing fee remains applicable since the ad was processed. Note that in some cases, we may chose not to complete a requested ad enhancement in order to help ensure the ad itself will be scheduled.

Top | Question Summary

Q. Are there full or partial refunds if a "repeated ad" does not appear on the site as requested?

A. No. Whether one or more requested "repeated ads" appears on the site, ad processing fees are non-refundable. As indicated, we do not guarantee that any ad will appear on this site. Even though a non-refundable processing fee may be paid, this is not a guarantee that any ad will ever appear on the site.

Top | Question Summary

Q. If I pay an ad renewal processing fee for the wrong type of ad, may I get a refund?

A. Sorry, but if you pay a renewal processing fee for the wrong type of ad, we cannot refund your payment (your renewal request may be processed as though you submitted an ad request - e.g. for a new ad - but not ad content). Even if you pay the processing fee for a more expensive ad type than you wanted, we cannot refund your payment (and we cannot offer you the other, less expensive, ad renewal). When paying processing fees, please be careful what you are paying for! Remember that by paying a renewal processing fee, you agree to our terms.

Top | Question Summary

Q. If I pay an ad renewal processing fee but don't have an ad to renew, may I get a refund?

A. Sorry, but if you pay a renewal processing fee but don't have an ad to renew, we cannot refund your payment (your renewal request may be processed as though you submitted an ad request but not ad content). When paying processing fees, please be careful what you are paying for! Remember that by paying a renewal processing fee, you agree to our terms.

Top | Question Summary

Q. I paid for two ads, but could have saved money by paying for an ad repeat - may I have a refund?

A. Sorry, no. Ad repeat requests must be processed appropriately, according to our terms, and using the specified procedures. If you paid more processing fees than you could have paid if you had selected another option(s), you are not eligible for a refund. When paying processing fees, you are responsible for choosing appropriate options - therefore please choose carefully! Remember that by requesting an ad, you agree to all our terms.

Top | Question Summary

Q. If you ever did agree to a refund, what are the terms?

A. As indicated, we do not provide refunds on processing fees. Should we ever provide a full or partial refund in connection with commercial sections, you agree that we may charge (and you agree to pay) a non-refundable refund processing fee of not less than $25.00.

Top | Question Summary

Q. I can't have a refund, but can I have a credit with you or a free ad?

A. Sorry, no. No refunds, no credits, and no free ads (other than our standard free ad offer and any other free ads which we may offer).

Top | Question Summary

Q. When does ad processing occur?

A. Ad processing may occur at any time upon the submission of an ad request (or ad content submission), but we do not guarantee anything concerning when ad processing may occur.

Top | Question Summary

Q. Are ad requests processed immediately?

A. No. Ad requests are processed at our discretion.

Top | Question Summary

Q. In what order are ad requests processed?

A. We may process ad requests in any order of our choosing. This order may be subject to frequent (even daily/hourly/etc.) variation.

Top | Question Summary

Q. Do certain ads receive preference?

A. Certain ads may receive preference. This especially may occur, for example, if we are restricting the number of records or if we are behind in processing (or for any other reason).

Top | Question Summary

Q. Are all ad requests subject to identical processing/procedures?

A. No. Processing procedures may vary by session, time, date, section, ad type, ad request, product/service type, category, advertiser, type of advertiser, etc.

Top | Question Summary

Q. What steps are included in "processing"?

A. The term "processing" refers to our internal process(es), which may be many or few step(s), and which may vary depending upon the ad request, ad type, scheduling, subjective decisions, etc. Specifically, any human or machine involvement after ad is requested - no matter how slight, even if just related to payment may constitute "processing".

Top | Question Summary

Q. What is pre-processing?

A. "Pre-processing" refers to optional step(s) on our end. We MAY preprocess as a courtesy, but it is NOT required. Pre-processing may be limited to certain ad requests which "jump out at us", it may be limited per hour, moment, day, week, person, advertiser, etc., or it may be prohibited altogether.

Top | Question Summary

Q. What is the difference between processing and pre-processing?

A. There may be little to no difference. Pre-processing is an optional courtesy which MAY be used in order to avoid charging someone* if we see that an ad is likely to be unscheduled, or to pre-review an ad request if we suspect a problem, or to cut down our overall processing time, or for any other reason. We do not promise to preprocess! We do not promise that any ad request that is pre-processed will not later be processed. [*Note: This may be accomplished via a refund (without prejudice to our stated no refund policy).]

Top | Question Summary

Q. Do you promise to pre-process ad requests?

A. No. We do not promise to pre-process any ad requests whatsoever.

Top | Question Summary

Q. Why might you pre-process one ad request and not another?

A. As indicated, pre-processing is an optional step that we are not required to do. It may be a subjective decision. We may prohibit or limit preprocessing at our sole option at any time. You should NEVER assume your ad will be preprocessed!

Top | Question Summary

Q. Does the term "processed" mean "approved"?

A. No. Processing simply refers to internal processing. Processed ad requests may result in ads that are scheduled or unscheduled. Generally speaking, scheduled ads may appear on the site whereas unscheduled ads may not.

Top | Question Summary

Q. If an ad request is processed but "unscheduled", do you always charge?

A. Our policy is to charge a processing fee for all ad requests (other than for free ads, certain ad types, or for ad requests that did not move forward from pre-processing*). We may, however, make some exceptions* at our sole discretion. [* Note: This may be accomplished via a refund (without prejudice to our stated no refund policy).]

Top | Question Summary

Q. Is your decision regarding whether to schedule an ad, unschedule an ad, or move forward or not move forward with an ad in pre-processing final?

A. Yes.

Top | Question Summary

Q. Might there be additional processing steps / additional questions / etc. regarding ad requests for sections / pages / etc. labeled 'Catholic' (or for those who indicate that they are Catholic or have a certain Catholic affiliation)?

A. We may - but are not required to - request additional information in various commercial sections / pages / etc. labeled Catholic at our sole option (or for those who indicate that they are Catholic or have a certain Catholic affiliation). This may or may not occur on a random basis. Note that we may inquire regarding ownership information, mission statement, funding sources, etc. We may require that the individual / organization / group / etc. indicate their status in relation to the perennial magisterium. We may require that they submit certain materials / information / samples / etc. (possibly via postal mail). We may compare provided information with various source(s) (including those of any given year, not necessarily the current year). We may require that various questions be answered. Etc. If our requests are not responded to on a timely basis, all the advertiser's advertisement(s) may be marked as unscheduled. [Note that if we do contact you, we will not ask for personal information.] Users of this site, however, should assume that we have not taken any additional steps / requested any additional information / etc. for any given advertiser(s).

Top | Question Summary

Q. Is there a longer processing time for certain ad requests labeled 'Catholic' (or for those who indicate that they are Catholic or have a certain Catholic affiliation)?

A. It is possible that ad requests labeled 'Catholic' (or other applicable ad requests) may have a longer processing time, may experience additional delays, etc.

Top | Question Summary

Q. An advertiser's e-mail address is no longer valid - should I notify you?

A. Unfortunately this may occur, especially for ads which appear on the site for a long time. Remember that all information contained in ads is subject to change at any time without notice. Should you find that an advertiser's e-mail address is no longer valid, please do not notify us. Instead, consider contacting the advertiser (e.g. by phone) regarding the problem.

Top | Question Summary

Q. How may I contact you about my ad?

A. If you have questions about placing an ad, please see the instructions provided. If you want to change your ad, click here. If you want to delete your ad, click here. To report errors in your ad, click here. To report fraud/abuse, click here.

Top | Question Summary

Q. How do I contact you regarding an error in my ad?

A. If the error originated on your end, do not use the error report form to contact us regarding the error. Instead, if applicable, you may request that your ad be deleted. If you know (not merely think) the error originated on our end, you may report the error to us using the error report form (click here for more information). Note that you must report errors within 24 hours of their appearance and that we may require that you provide us proof of your claim (e.g. an unmodified, printed copy of the original confirmation page via postal mail) in order to consider your report. Do not report any items which are not considered errors [e.g. additions / deletions / changes we may have made to your ad (e.g. to make it conform to our guidelines), capitalization changes, spelling corrections, etc.]. Do not use this form to report any errors that originated on your end. If we research your report and find that reported error(s) originated on your end, you agree to reimburse us for all our time/costs/etc. (at our regular research rate) or we may delete all your ad(s) and ban you from future advertising on this site. If we research your report and find that reported error(s) originated on our end with no fault attributable to you, we may require that you request the deletion of the previous ad and submit a new ad request with correct information (we may waive the processing fee in part or in total). [Note, however, that we are unable to guarantee that the previous ad will be deleted or that the new ad request will be displayed on the site.] Remember that we are not liable for any error(s) which may occur and that we are not required to correct any error(s) which may occur. We cannot promise to investigate any report(s) of error(s). We cannot promise that any action will be taken in connection with your report or that any investigation / action will occur within a given period of time. We are not required to notify you of our findings or if / when changes are made. We are not required to post any notice of error / error correction / etc. on the site (or elsewhere). Note that by submitting your ad request, you agree to all terms, including all terms regarding reporting of errors (click here for more information).

Top | Question Summary

Q. Should I contact you if an advertiser's site is down or otherwise malfunctioning?

A. Please do not contact us if an advertiser's site is down or otherwise malfunctioning. Instead, consider contacting the advertiser.

Top | Question Summary

Q. Should I contact you to tell you of an inaccuracy / error in an advertisement?

A. Please do not contact us regarding inaccuracies / errors in advertisements. Instead, consider contacting the advertiser. Note: If the error is in your own advertisement, click here.

Top | Question Summary

Q. Should I contact you regarding problems with advertisers / buyers / etc.?

A. Please do not contact us regarding problems with advertisers / buyers / etc. Instead, consider contacting applicable agencies, law enforcement, etc. Note that if the problem regards fraudulent use of this site, click here

Top | Question Summary

Q. Can I correspond with you regarding my sponsorship?

A. Please do not contact us regarding sponsorships. We regret that we cannot personally respond to such correspondence (and such correspondence may be subject to auto rejection).

Top | Question Summary

Q. Why do you discourage / reject correspondence regarding advertisements / advertisers / sellers / buyers / etc.?

A. We discourage / reject correspondence regarding advertisements / advertisers / sellers / buyers / etc. because we lave limited time / resources, and wish to keep our advertising related fees as low as possible. Furthermore, we prefer to keep our focus on the Catholic content of this site rather than on commercial matters.

Top | Question Summary

Q. What is an "end date"?

A. An "end date" is a date that may be provided by an advertiser. If this date is provided, this indicates that the ad should not be considered valid after this date. Please do not contact advertisers regarding ads which appear beyond their indicated end date.

Top | Question Summary

Q. Do ads remain on the site beyond the indicated 'end date'?

A. Ads that appear on the site may appear for any length of time. As a general guide, consider the applicable 'target cycle' for each type of ad. However, note that ads may appear for a longer or shorter time than the indicated target cycles (e.g. from 0 days to multiples of a target cycle). Note that while we reserve the right to stop displaying ads beyond their indicated 'end date', we are not required to do so. Ads may appear on the site even though they are past their indicated 'end dates'. If so, you should not contact any advertiser if it is past their indicated 'end date'.

Top | Question Summary

Q. Do ads remain on the site until the indicated 'end date'?

A. Ads that appear on the site may appear for any length of time. As a general guide, consider the applicable 'target cycle' for each type of ad. However, note that ads may appear for a longer or shorter time than the indicated target cycles (e.g. from 0 days to multiples of a target cycle). Note that the 'end date' field refers to a date beyond which an advertiser should not be contacted about their ad. An end date that is longer than a target cycle does not extend the target cycle.

Top | Question Summary

Q. How do I add an 'end date'?

A. An 'end date' must be supplied with your ad original content submission. You may not request that an 'end date' be included after your original ad content submission. To include an 'end date' with your original content submission, simply key in the applicable date in the indicated field.

Top | Question Summary

Q. What does the date "00/00/00" mean?

A. If "00/00/00" appears in the "end date" field, this indicates that the submitter may not have provided an end date.

Top | Question Summary

Q. How can I determine what date to put in the "end date" field if I am uncertain about how long it might take to sell (or receive) my item?

A. On this, you must use your best judgment. How hard do you think it will be to sell or receive your item? How long are you willing to deal with correspondence regarding this ad? Might you prefer to place another ad sooner or potentially deal with more unwanted communications?

Top | Question Summary

Q. Might you put an ad on the site even though it is past the 'end date'?

A. We may display ads on the site even though they are past their indicated 'end dates'.

Top | Question Summary

Q. I am still contacted about my ad even though the "end date" has passed. What should I do?

A. Unfortunately, you may be contacted even though the "end date" has passed. At your option, you may choose to ignore or respond to the correspondence. We recommend that you send a short note - e.g. "the 'end date' has passed and I should not be contacted after this date" - in order to encourage users to honor these dates.

Top | Question Summary

Q. Why do ads still appear on the site if it is past their indicated "end date"?

A. Ads may appear on the site for any amount of time, even if the item is no longer available or the offer/request is no longer applicable. That is why we recommend that advertisers include an "end date" in the applicable field to notify others not to contact them after that date.

Top | Question Summary

Q. An advertiser said their offer has expired even though 'end date' hasn't passed - is this acceptable?

A. Yes. Advertisers are free to change / revoke their offers at any time, regardless of any indicated end date.

Top | Question Summary

Q. Might you stop displaying ads beyond their indicated 'end date'?

A. We reserve right to stop displaying ads beyond their indicated 'end date', but are not required to.

Top | Question Summary

Q. My ad has expired (or been cancelled), but it still appears on the site. What should I do?

A. Ads may appear on the site for any amount of time, even if the item is no longer available or the offer/request is no longer or applicable. For general timetable information, click here. Therefore, we recommend that you include an "end date" in the applicable field to notify users not to contact you after that date. Unfortunately, however, there is no guarantee that you will not be contacted after that time. Note that we cannot honor requests to remove ads which are no longer applicable (unless we specifically indicate that your ad type permits deletions).

Top | Question Summary

Q. I want to purchase a product (or service) that is advertised on the site, but the advertiser tells me that the offer has been rescinded (or that the item is already sold). Why does the ad still appear?

A. Ads may appear on the site for any amount of time, even if the ad is no longer applicable (for general timetable information, click here). Note that the submitter may have included an "end date" and should not be contacted after that date even if the ad still appears on the site. Please note that we cannot honor requests to remove ads which are no longer applicable (although advertisers may request deletion of some ads if their ad type specifically permits deletions).

Top | Question Summary

Q. I want to provide a requested item, but the requestor tells me that he/she has revoked the request or has already received the item. Why does the ad still appear?

A. Ads may appear on the site for any amount of time, even if the ad is no longer applicable (for general timetable information, click here). Note that the submitter may have included an "end date" and should not be contacted after that date even if the ad still appears on the site. Please note that we cannot honor requests to remove ads which are no longer applicable (although advertisers may request deletion of some ads if their ad type specifically permits deletions).

Top | Question Summary

Q. I have shipped the item (or cancelled my offer), but it still appears on the site. What should I do?

A. Ads may appear on the site for any amount of time, even if the item is no longer available or the offer is no longer or applicable. For general timetable information, click here. Therefore, we recommend that you include an "end date" in the applicable field to notify users not to contact you after that date. Unfortunately, however, there is no guarantee that you will not be contacted after that time. Note that we cannot honor requests to remove ads which are no longer applicable (unless we specifically indicate that your ad type permits deletions).

Top | Question Summary

Q. What is a 'target cycle'?

A. A 'target cycle' may refer to a general guide regarding how long particular type of ad may appear on the site. Note that 'target cycles' are not guarantees. Ads that appear on the site may appear for a longer or shorter time than the indicated target cycles (e.g. from 0 days to multiples of a target cycle). Also, note that target cycles are subject to change at any time without notice (either retroactively or on a go-forward basis, either individually / selectively / grouped / or in total).

Top | Question Summary

Q. When does a 'target cycle' begin?

A. 'Target cycles' may begin when an ad request is submitted or processed (or for sponsorships when a sponsorship is purchased) or at any other time (to be determined on our end).

Top | Question Summary

Q. Do ads appear continuously over their target cycles?

A. Ads may or may not appear continuously over their target cycles (or any length of time).

Top | Question Summary

Q. Why might ads appear shorter or longer than their indicated target cycles?

A. Ads may appear for a shorter or longer time than their indicated target cycles for any reason whatsoever. We may, by default, extend target cycles for any number of days beyond the stated target cycle when ads are processed. Additional reasons for shorter / longer appearance may include: volume of existing ads, processing delays / technical difficulties, etc. We may adjust the target cycles at any time we deem it useful / necessary / helpful / etc. either in total / by group or category / individually / etc. Adjustments may apply to existing and/or future ads. Remember that 'target cycles' are a general guide - not a guarantee - and that ads that appear on the site may appear for a longer or shorter time than the indicated target cycles (e.g. from 0 days to multiples of a target cycle). Also remember that target cycles are subject to change at any time without notice (either retroactively or on a go-forward basis).

Top | Question Summary

Q. Are ads purchased for a certain length of time (e.g. 1 year, 1 month), etc.?

A. No the "target cycles" are a general guideline. Ads that appear may appear for 0 days or for much longer than an indicated target cycle or for any length of time, they may appear on and off (they may not be continuous), they may appear for multiples of the target cycle, they may be deleted before the end of the target cycle, etc. Remember that ad processing fees are not for the time period itself, but for the processing of the ad request.

Top | Question Summary

Q. Do target cycles apply to all ads?

A. Target cycles may not apply to all types of ads. For more specific details, review the information regarding the ad type(s) in question.

Top | Question Summary

Q. Do you notify me regarding the precise dates of my target cycle?

A. We generally do not notify advertisers regarding the precise dates of target cycles.

Top | Question Summary

Q. Can I pay in advance for two (or more) target cycles?

A. Do not submit ad requests for more than one target cycle at a time. If you do so, we may process, but unschedule your request (therefore you may pay the processing fee even though your ad does not appear on the site). At our sole option, and without recourse, we may consent to extend the target cycle - but you should not count on this.

Top | Question Summary

Continued On Next Page


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